THOK Bikes Returns Policy
At BikesOnline, we are passionate about bringing high performance bikes at a reasonable price tag to riders of all experience levels, making the sport of cycling accessible and exciting to all.
We're so confident you're going to love your new THOK that we're offering a 30 day ride it & love it guarantee (exclusive to the TK01R). This way you can take the time to get to know your new THOK and if you don't love it, carefully pack the bike back up (with all supplied equipment and using the original packaging) and we will organise collection from your home, free of charge.
To get the most out of your bike during the trial period, make sure to perform a bike fit and set up the suspension and tyre pressure to suit your body dimensions and weight. Pick familiar routes, this way you can focus all your attention on the bike and how it rides.
In order to process the return, our team will request a full visual report of the bike, prior to and after repacking. Please bear in mind, for returns to be accepted and for a full refund to be issued, the bike must be in like-new conditions and packed securely.
Returned bikes showing significant signs of use, wear, or visible damage, will incur a restocking or cleaning fee. The restocking fee will be deducted from the final refund amount. If a restocking fee is charged, customers will have the option of keeping their returned bike at the cost of shipping.
See the images below for examples of significant signs of use, wear, and visible damage that will result in a restocking fee.
To talk to our customer service team or sales specialists, or to lodge a return, please contact us.
What will result in a restocking fee:
Scuffs, scratches and signs of excessive use on components and frames
Signs of excessive drivetrain wear
Bikes ridden in adverse weather and not returned in like-new conditions
Bikes showing damage to the frame or other components
Bikes incorrectly or insufficiently packaged
Damage incurred in the return shipping due to improper packaging
See examples below of what WILL INCUR a restocking fee:
See examples below of what WILL NOT INCUR a restocking fee: