At BikesOnline, we strive to process and ship orders as quickly as possible to ensure timely delivery. As a result, we are unable to make any changes to orders once they have been placed.

Adding Items to an Existing Order

If you’d like to purchase additional items, you will need to place a new order for the desired products. Unfortunately, we cannot combine or modify existing orders. Please note that additional shipping costs may apply to new orders.

Changing the Delivery Address

Once your order has shipped, you can update the delivery address directly with the courier:

• For Australia Post deliveries: Contact Australia Post Support.
• For Direct Freight deliveries: Call 1300 347 397 or visit Direct Freight Support.

Cancelling an Order

We regret to inform you that we cannot cancel orders once they have been placed. If you no longer wish to keep an item, you may return it under our 30-day returns policy. Please note that shipping costs may apply to returns.

To begin the return process, please contact our customer service team after your item has been delivered, and we’ll guide you through the necessary steps.

If you have any questions about this policy or need assistance with your order, please contact our customer service team.