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  • Buying Guides
  • Orders & Payment
  • Shipping & Tracking
  • Returns & Exchanges
  • Consumer Guarantee
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  • Assembly Guides
  • Bike Care
  • Adjustments & Fit
  • Workshop Series
  • Owner's Manuals
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  • Hardtail MTB
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  • Kids Bikes
  • Dirt Jumpers & BMX
  • Christmas Period

Buying Guides

Not sure which bike to buy? Let us help you decide.

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We can help you find the perfect bike size for you.

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Mountain bike technology has improved exponentially in recent years.

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Road bikes are one of the simplest forms of bikes on the market.

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  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

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E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

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Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

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If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

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As simple as a bike can be, a lot of the terminology and names can be quite confusing.

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The material of which a frame is constructed will have a huge impact on how it rides.

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A quick look at Electric Scooter Laws in Australia.

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Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

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With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bikes Online Australia we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

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Unfortunately we do not allow changes to an order once it has been placed.

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We understand many of our customers are willing to go the extra step and customize their bikes, giving it a more personal feel.

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Shipping & Tracking

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

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The estimated delivery times for bicycle is as follows.

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All products are in stock and ready to ship from either our Sydney or Melbourne warehouse.

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Here you'll find more information about the different shipping methods we offer.

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Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

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We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

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Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

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Returns & Exchanges

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t.

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Here you'll find in-depth information on our Returns Policy.

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Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

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If you notice or discover an issue, contact us within the first 14 days for a resolution.

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We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee.

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At BikesOnline, we are passionate about bringing high performance bikes at a reasonable price tag to riders of all experience levels, making the sport of cycling accessible and exciting to all.

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Consumer Guarantee

At BikesOnline we want to make sure our customers are supported to ride more and stress less.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

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About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

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Just like all bike riders, we play our part for a brighter future.

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BikesOnline is a purely online business - we don't have a physical showroom but operate from our head office and dispatch centre.

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We pride ourselves on our ability to import products efficiently.

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To learn more about our Fleet Programme, please click here.

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Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

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Bikes Online Australia Unit Trust, Bikes Online Australia Pty Ltd, Bikes Online Australia and its affiliates ("Bikes Online Australia", "we", "our", "us") is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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General Terms and Conditions These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.

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Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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This article will guide you through how to install the front wheel on your new bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

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This article will guide you through how to install the basket on your Polygon Sierra Oosten.

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This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

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Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

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In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

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Bike Care

Welcome to the Bikes Online Australia Service Network.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

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A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

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Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

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Adjustments & Fit

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

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After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

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Correctly setting up the suspension is crucial for proper handling of your bike.

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One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

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There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

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Workshop Series

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

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Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

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Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

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Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

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Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

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A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Owner's Manuals

To see the Polygon Bikes User Manuals, click here.

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To see the Marin Bikes User Manuals, click here.

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To see the THOK Bikes User Manuals, click here.

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Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

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Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

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Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

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Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

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Please click here for more information on your Sram components: Sram Service Archive .

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In this article you'll find all technical information, including service instructions for your bike components.

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Archive

To see Polygon Bike Archive, click here.

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To see Marin Bike Archive, click here.

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Please click here for the Rockshox archive.

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Please click here for the Fox archive: Fox Archive .

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Please click here for the SR Suntour archive: SR Suntour Archive .

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Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

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What size are the wheels? The Premier 4 and 5 come with 27.

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What size are the wheels? The Syncline 2, 3 and 5 come with 27.

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What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

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What size are the wheels? The Cleo 2 comes with 27.

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What size are the wheels? The El Roy comes with 29" wheels.

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What size are the wheels? The Pine Mountain series come with 29" wheels.

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What size are the wheels? The San Quentin series comes with 27.

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What size are the wheels? The Team series comes with 29" wheels.

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What size are the wheels? The Bobcat Trail series come with 27.

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What size are the wheels? The Bolinas Ridge series come with 27.

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What size are the wheels? The Wildcat Trail series come with 27.

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Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

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What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What size are the wheels? The Siskiu T7 and T8 come in 27.

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What size are the wheels? The Vander T series across all sizes are 27.

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What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? Across the entire Rift Zone 27.

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What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

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Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

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What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

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What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

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What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

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What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

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Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

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What size are the wheels? The Urbano comes with 20" wheels.

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What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

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What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

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What size are the wheels? The DSX series comes with 700c wheels (29 inch).

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What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

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What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

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What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

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What size are the wheels? The Larkspur comes with 27.

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E-Bikes

The bike comes with 29x2.

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What size are the wheels? The Gili Velo comes with 20" wheels.

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What size are the wheels? The Path E comes with 27.

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What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

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What size are the wheels? The Sausalito comes with 650b (27.

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Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What size are the wheels? The Rift Zone Jr.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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Christmas Period

To ensure you or your loved ones receive their Christmas present in time we must set a cut off date.

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CLOSE ARTICLE

Urban & Path Buying Guide

 




Commuting to and from work can have multiple benefits for the environment, mental health and physical health. Say goodbye to sitting in your car and waiting to move at peak hour, say hello to the wind flowing through your hair as you cruise past the cars.


More time outside taking in the sunlight, breathing in the fresh air and clearing your mind greatly affects your mindsets. And, of course, pedalling in and out is a great way to get your physical exercise in if you have limited time. 


There are so many options to consider when you are looking to begin commuting. Will a Flat Bar Road bike suit you more than a Hybrid Bike? Will a Gravel Bike be better than a Road Bike? Or, will an E-Bike suit you more? Let's get into it and get you riding to work on the best bike from Bikes Online .




TERRAIN, TIME & DISTANCE


The first step to buying any bike is to determine what terrain you will be riding on, how long you will be riding for and how far you will be riding. For commuting, comfort and efficiency are the key factors to consider when choosing a bike to commute on. 


When looking at your terrain for commuting, you want to be as comfortable as possible without losing efficiency. You don't want to be on a stiff performance road bike with narrow tyres if you are riding on rough roads or gravel. If you are on a big mountain bike but riding smooth roads, the lower efficiency will drag out the ride longer and may not be as enjoyable. 


Efficiency refers to how easy it is to maintain speed on a bike. As mentioned above, often greater efficiency translates to less comfort. Things like larger tyres and suspension weigh more, create drag and make every ride longer or harder. 


Longer rides on rougher roads will take longer, so comfort may take priority. Smoother short rides are better on efficient bikes. As we know, many rides to work can have terrains of all types in one ride. That is why gravel bikes and hybrids are extremely popular due to their amazing versatility. 


It is about deciding if you don't mind riding with less comfort for a shorter time or whether you would rather be more comfortable while riding longer. That is why it is key to understand your route and what it includes along the way. 




  FLAT BAR ROAD  


Flat bar road bikes are lightweight, fast, and agile based on their performance road bike cousins. These bikes are often designed to enhance speed and efficiency over comfort and durability. These bikes are perfect for riders looking to add some zest to their ride. 




The biggest differences between flat bar road bikes and standard road bikes are the bars. The flat bars on these bikes are simpler, provide conventional cockpit controls, and offer a more upright riding position. Perfect for smooth roads and those looking to cover more ground fast. 


A more standard urban or commuter bike is heavier, has a relaxed riding attitude, and has fatter tires for more comfort. Because the flat bar road bikes have narrower tires and stiffer frames, riders will feel more feedback from the road. If you want more comfort, look at a commuter bike; if you want more speed and agility, look at a performance road bike. 




  HYBRID   


Hybrid bikes are a mix of a commuter bike, a gravel bike, and a mountain bike. They take the benefits of all three styles and throw them into a blender. Comfort, efficiency, and durability are the three main ingredients of a hybrid bike




Hybrids will have semi-slick tires to provide grip on a loose surface and speed on a smooth surface. The front of the bike is tall, and you often have ergonomic grips to raise your riding position while providing comfort through your hands. The 60-80mm travel offers some shock absorption for the unseen pothole you will inevitably hit. Finally, an MTB-style frame is strong and has plenty of mountings for rack and barriers. 


Hybrids have all the required mountings for mudguards, bags and racks. Using racks and packs to get your luggage off your back will lead to less sweating or extra stress on your back. They make getting clothing or books on and off your bike much easier to get in and out. 


While it may resemble a mountain bike, the hybrid is designed for light off-road use and shouldn't be taken down any trail that gets too crazy. They are more efficient than an MTB and less efficient than a flat bar or commuter. They are the perfect bike for those who ride mixed terrain and use their bike for everyday chores. 




  ALL ROAD   


If you just want a bike to ride on the road, explore further than you have been before, or just enjoy a ride along the coast, an all-road bike will suit you better. While only slightly heavier than the "race" bikes above, the stability and comfort are miles better. 




Alloy all road frames have all the required mountings for mudguards, bags and racks. Using racks and bags to get your luggage off your back will lead to less sweating or extra stress on your back. They make getting clothing or books on and off your bike much easier to get in and out. 


The bikes are more comfortable with fatter tires, a wider gear range, and a more upright riding position. However, All Road bikes are designed to remain fun and agile. They really blend everything to provide the best overall package for those looking to ride a bit of everything. If you are looking for something more comfortable and burly, a gravel bike may be for you. 

                     



  GRAVEL  


Gravel bikes are the next level of all road bikes, designed primarily for exploring off the sealed path and deep into nature. With bigger tires, up to 45mm wide, wider handlebars, geometry optimized for stability, and many comfort features, this style of bike is extremely versatile. 




While most gravel bikes arrive with semi-slick tires (knobs on the outer edges), you can change them to fully slick for the road or fully knobbly when the terrain gets loose. Because of the comfortable riding position and relaxed geometry, they make great commuters or for long adventures. However, the geometry will never make a gravel bike feel as agile as a performance road bike. 


With high-volume tires that are knobbly, you can ride rough roads in comfort. While they are designed for mountain bike tracks, they hold speed exceptionally well on backcountry tracks or routes that would destroy conventional road bikes. If you are looking to explore places well off the beaten path and may get rowdy, gravel bikes are for you. To get even more comfort and reliability, a touring bike may be better suited. 




  HARDTAIL  


While hardtails are mountain bikes, they are a popular option for commuters thanks to their comfort and robustness. 29-inch hardtails are like the big brothers of urban bikes. Big 2.25 inch tires, 100mm of travel, and relaxed, stable geometry. While they may be more robust and comfortable, they can be slower due to the extra rolling resistance and weight.




Hardtails are perfect for those commuting through the mountains and like to add some extra adrenaline to their commute. Lightweight carbon XC bikes aren't much heavier than alloy gravel bikes, but you may not want to bump up a frame that costs more. 


Alloy hardtail frames have all the required mountings for bags and racks. Using racks and bags to get your luggage off your back will lead to less sweating or extra stress on your back. They make getting clothing or books on and off your bike much easier to get in and out. 


Want something lighter but with similar benefits? Check out the hybrid bikes. 




  COMFORT  




Many riders are happy to sit up and relax as they cruise down the coast or through the parks. Comfort bikes are created on the same foundations that make bikes in Holland so popular. They include an upright riding position, a comfortable seated position, and ergonomic controls. You may not be able to ride at hyper speed on these bikes but, you will enjoy the scenery and experience much more deeply. 




  E-BIKE  


E-Bikes are the biggest growing market in the world of cycling at the moment for a good reason. Riders can go further, fast, and with much less effort, taking everyday riding and boosting the experience tenfold. With the E-Bike scene booming, the bikes are becoming more refined, and bicycles are becoming more specific to each user. In this blog, we take you through the different styles of bikes and how they benefit. 




Riding bikes uphill to go back down is a massive chore to some. Grinding up hills slowly can be mundane and unenjoyable on some bigger travel bikes. It is inescapable. E-Bikes transform big-hitting bikes into spritely mountain goats on the ups. Climbing now takes skill and attention as you are hitting corners, roots, and rocks much faster. While it may seem lazy, this new way of climbing requires more physical effort from your entire body and provides a new challenge. For those who want to cruise up and enjoy the downs, that is perfectly fine as well. 


Commuting on a flat bar, hybrid or hardtail is just about as easy as driving the car. Alloy allroad frames have all the required mountings for bags and racks. Using racks and bags to get your luggage off your back will lead to less sweating or extra stress on your back. They make getting clothing or books on and off your bike much easier to get in and out.  


The motor makes the weight feel non-existent. In fact, some people replace their 2nd car with an E-Bike because they are so easy to use and can carry more. They are the perfect bike for people who work far from home or have a hilly commute. It also provides a platform for people that may not be as fit as they once were. You can enjoy riding with less effort and still get in exercise.  





All of these bikes are up to commuting and can be used on the weekend for fun. It is advised that you don't overestimate the distance, terrain or efficiency you require. If you overestimate or underestimate, you may end up on the wrong bike for your needs. If you still have any questions, reach out to our experienced customer service representatives via email, phone or live chat for any extra help.