Returns Policy : AUSTRALIA

Buying Guides

Not sure which bike to buy? Let us help you decide.

We can help you find the perfect bike size for you.

Mountain bike technology has improved exponentially in recent years.

Road bikes are one of the simplest forms of bikes on the market.

Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

The material of which a frame is constructed will have a huge impact on how it rides.

A quick look at Electric Scooter Laws in Australia.

Shingleback racks are born and bred in Victoria's High Country and have built a reputation for being fit for purpose and above all - durable.

Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bikes Online Australia we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

Unfortunately we do not allow changes to an order once it has been placed.

We understand many of our customers are willing to go the extra step and customize their bikes, giving it a more personal feel.

Shipping & Tracking

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

The estimated delivery times for bicycle is as follows.

All products are in stock and ready to ship from either our Sydney or Melbourne warehouse.

Here you'll find more information about the different shipping methods we offer.

Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

Returns & Exchanges

Here you'll find in-depth information on our Returns Policy.

Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

If you notice or discover an issue, contact us within the first 14 days for a resolution.

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t.

At BikesOnline, we are passionate about bringing high performance bikes at a reasonable price tag to riders of all experience levels, making the sport of cycling accessible and exciting to all.

At BikesOnline, we believe that finding the perfect saddle for your bike is essential for a comfortable and enjoyable ride.

At BikesOnline, we always look to provide our customers with the best possible shopping experience, which is why we offer a large range of high-quality cycling gear and apparel, including bib-shorts and chamois.

Consumer Guarantee

At BikesOnline we want to make sure our customers are supported to ride more and stress less.

At BikesOnline we are committed to providing you with the best possible prices.

As bike riders we can all agree - accidents happen - and as much as we would love to avoid it, sometimes they are inevitable.

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

Just like all bike riders, we play our part for a brighter future.

BikesOnline is a purely online business - we don't have a physical showroom but operate from our head office and dispatch centre.

We pride ourselves on our ability to import products efficiently.

To learn more about our Fleet Programme, please click here.

Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

Bikes Online Australia Unit Trust, Bikes Online Australia Pty Ltd, Bikes Online Australia and its affiliates ("Bikes Online Australia", "we", "our", "us") is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

General Terms and Conditions These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.

Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

This article will guide you through how to install the front wheel on your new bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

This article will guide you through how to install the basket on your Polygon Sierra Oosten.

This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

Bike Care

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Please check out the BikesOnline Service Network.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

Adjustments & Fit

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Correctly setting up the suspension is crucial for proper handling of your bike.

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Workshop Series

Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

A clean bike is a fast bike.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Owner's Manuals

To see the Polygon Bikes User Manuals, click here.

To see the Marin Bikes User Manuals, click here.

To see the THOK Bikes User Manuals, click here.

Please refer to the links below for more information on your Rockshox components: Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Please refer to the links below for more information on your Fox components: Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals .

Please refer to the links below for more information on your SR Suntour components: SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Please click here for more information on your Sram components: Sram Service Archive .

In this article you'll find all technical information, including service instructions for your bike components.

Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

What size are the wheels? The Premier 4 and 5 come with 27.

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

What size are the wheels? The Cleo 2 comes with 27.

What size are the wheels? The El Roy comes with 29" wheels.

What size are the wheels? The Pine Mountain series come with 29" wheels.

What size are the wheels? The San Quentin series comes with 27.

What size are the wheels? The Team series comes with 29" wheels.

What size are the wheels? The Bobcat Trail series come with 27.

What size are the wheels? The Bolinas Ridge series come with 27.

What size are the wheels? The Wildcat Trail series come with 27.

Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What size are the wheels? The Siskiu T7 and T8 come in 27.

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? Across the entire Rift Zone 27.

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

What size are the wheels? The Urbano comes with 20" wheels.

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

What size are the wheels? The Larkspur comes with 27.

E-Bikes

The bike comes with 29x2.

What size are the wheels? The Gili Velo comes with 20" wheels.

What size are the wheels? The Path E comes with 27.

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

What size are the wheels? The Sausalito comes with 650b (27.

Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What size are the wheels? The Rift Zone Jr.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

What size are the wheels? This model is fitted with 20 inch wheels.

What size are the wheels? This model is fitted with 26 inch wheels.

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Returns Policy

Here you'll find in-depth information on our Returns Policy.

Bike Return Terms & Conditions

1. The Free 14-Day Bike Return is available on all bikes at Bikes Online Australia. The 14-day period commences from the date of delivery. Intention to return the bike within the parameters of the scheme must be notified by contacting us within 14 calendar days from the date of delivery.

2. Bikes can be unpacked and assembled for sizing and inspection purposes only. Bikes cannot be taken on test rides, where the bike can suffer wear and tear. Failing to reasonably comply with these terms, and returning bikes that are not in “as new” condition, will attract a minimum fee of $50, or potentially even void the right to refund.

Please note:

If your bike was already damaged when you received it, please report the damage as soon as possible. Please take photos of the damage and email them to us via our contact form.
Bikes must be packaged safely in the same original packaging used to deliver the bike to you. This includes the packaging of the frame, wheels and components. Please retain packaging in the event of a return.
If the pick up is not successful because the item was not ready we are charged a re-booking fee. We can book another pick up on your behalf however we will need to pass on the additional fee to you. This may be deducted from your total refund.
Our repacking guide demonstrates how to securely pack the bike back up into our Bike Guard Box.

3. Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

4. Bikes Online Australia will organise a FREE pick up of the bike from your designated address in the event of a return. You will be required to be present on the scheduled day of the pick up in order to hand the bike to the courier.

5. If the bike incurs damage during the return transit due to inadequate packaging by the customer, Bikes Online Australia reserves the right to charge the customer the cost of replacement of the damaged part or component. Please check out our repacking guide.

6. Refunds will be available once one of our mechanics has thoroughly inspected the bike that was returned to our warehouse. Please be aware this process can take up to 5 business days once the bike is received in our Sydney warehouse.

7. Refunds will be issued immediately after the bike has received the approval from our mechanics. Failing the inspection, customers will be contacted about the break of policy and fees. Bear in mind that some banks can take up to 10 business days to finalise the transaction after we issue the refund.

8. The refund for the bike does not include any shipping costs incurred during your original transaction. Return shipping within our 14-day policy is free of charge.

What if I want to keep my bike?

You do not need to do anything! Just keep on riding! Outside of the free 14 days return period, your bike is still covered by the manufacturer's consumer guarantee.

What if I received a damaged bike in transit?

In case you have received a bike that has been damaged in transit, please take photos of the damage and email them to us via our contacting form.

What if I received a bike with an issue?

In case you have received a bike that has an issue, contact us within the first 14 days for a resolution. First take photos or a video (less than 20Mb) of the issue and email them along with an explanation to us via our contacting form. We will assist you with a solution. Please note we won't accept reimbursement requests for invoices from a professional without prior written consent by our team.

If you decide to carry out the repair yourself inadequate professional knowledge can lead to serious accidents to self and product. Bikes Online Australia are not liable for any damage or injury resulting from these attempts. This applies particularly to damage resulting from incorrect repairs as outlined in the Bikes Online Australia user manual. If in doubt we would prefer to arrange an agreed solution that provides the best and safest outcome for yourself and Bikes Online Australia.

Do I get a refund for the initial shipping cost?

Whilst we are happy to pay for the return shipping, and pick up the bike free of charge, the initial shipping cost will not be refunded.

How is the bike being picked up from my address?

Bikes Online Australia will organise for your packaged bike to be picked up for free, we will work with you to arrange a date for the bike to be collected from your designated address. Make sure to be present at the scheduled date in order to hand the bike over to our courier. We recommend customers call our carrier Direct Freight on the morning of the pick up in order to get an estimated time of arrival.

What if I want to return my bike after the 14-day free return period?

Outside of the 14 day free bike return period, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

Please contact us prior to returning a bike to ensure that we can advise you on the best and cheapest method of getting this resolved. After the 14 day bike return period, postage costs to return the bike are payable by the customer. On receipt and examination of the bike we will email you to advise of the refund procedure. Depending on your bank, refunds take up to 14 business days for the funds to be returned into your account.

What about my accessories?

Our normal returns policy applies to unused accessories. Please check our Refund & Exchange Policy here.

When will I get my refund?

Refunds will be available once one of our mechanics has thoroughly inspected the bike that was returned to our warehouse. Please be aware this process can take up to 5 business days once the bike is received in our Sydney warehouse.

Refunds will be issued immediately after the bike has received the approval from our mechanics. Failing the inspection, customers will be contacted about the break of policy and fees.

The refund for the bike does not include any shipping costs incurred during your original transaction. Return shipping within our 14-day policy is free of charge. Bear in mind that some banks can take up to 10 business days to finalise the translation after we issue the refund.

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Workshop Series

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Hardtail MTB

Dual Suspension MTB

Road & Gravel

Path & Pavement

E-Bikes

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Dirt Jumpers & BMX

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Returns Policy

Bike Return Terms & Conditions