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  • Buying Guides
  • Orders & Payment
  • Shipping & Tracking
  • Returns & Exchanges
  • Consumer Guarantee
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  • Assembly Guides
  • Bike Care
  • Adjustments & Fit
  • Workshop Series
  • Owner's Manuals
  • Archive
  • Hardtail MTB
  • Dual Suspension MTB
  • Road & Gravel
  • Path & Pavement
  • E-Bikes
  • Kids Bikes
  • Dirt Jumpers & BMX
  • Christmas Period

Buying Guides

Not sure which bike to buy? Let us help you decide.

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We can help you find the perfect bike size for you.

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Mountain bike technology has improved exponentially in recent years.

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Road bikes are one of the simplest forms of bikes on the market.

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  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

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E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

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Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

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If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

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As simple as a bike can be, a lot of the terminology and names can be quite confusing.

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The material of which a frame is constructed will have a huge impact on how it rides.

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A quick look at Electric Scooter Laws in Australia.

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Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

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With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bikes Online Australia we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

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Unfortunately we do not allow changes to an order once it has been placed.

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We understand many of our customers are willing to go the extra step and customize their bikes, giving it a more personal feel.

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Shipping & Tracking

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

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The estimated delivery times for bicycle is as follows.

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All products are in stock and ready to ship from either our Sydney or Melbourne warehouse.

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Here you'll find more information about the different shipping methods we offer.

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Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

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We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

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Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

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Returns & Exchanges

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t.

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Here you'll find in-depth information on our Returns Policy.

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Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

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If you notice or discover an issue, contact us within the first 14 days for a resolution.

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We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee.

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At BikesOnline, we are passionate about bringing high performance bikes at a reasonable price tag to riders of all experience levels, making the sport of cycling accessible and exciting to all.

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Consumer Guarantee

At BikesOnline we want to make sure our customers are supported to ride more and stress less.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

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About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

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Just like all bike riders, we play our part for a brighter future.

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BikesOnline is a purely online business - we don't have a physical showroom but operate from our head office and dispatch centre.

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We pride ourselves on our ability to import products efficiently.

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To learn more about our Fleet Programme, please click here.

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Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

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Bikes Online Australia Unit Trust, Bikes Online Australia Pty Ltd, Bikes Online Australia and its affiliates ("Bikes Online Australia", "we", "our", "us") is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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General Terms and Conditions These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.

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Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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This article will guide you through how to install the front wheel on your new bike.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

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This article will guide you through how to install the basket on your Polygon Sierra Oosten.

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This article will guide you through how to install the mudguards on your Polygon Sierra Oosten.

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Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

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In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

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Bike Care

Welcome to the Bikes Online Australia Service Network.

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The frequency you should get your bike serviced will vary depending on the frequency you ride it.

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Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

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A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

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Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

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Adjustments & Fit

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

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After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

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Correctly setting up the suspension is crucial for proper handling of your bike.

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One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

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There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

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Workshop Series

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

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Assembling your new bike is one of the most exciting tasks ever, we agree.

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Beside being a lot of fun, bikes are also a way of transport that require regular maintenance just like a motorbike or a car.

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Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

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Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

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Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

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Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

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A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

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A clean bike is a fast bike.

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Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

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Owner's Manuals

To see the Polygon Bikes User Manuals, click here.

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To see the Marin Bikes User Manuals, click here.

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To see the THOK Bikes User Manuals, click here.

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Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

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Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

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Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

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Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

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Please click here for more information on your Sram components: Sram Service Archive .

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In this article you'll find all technical information, including service instructions for your bike components.

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Archive

To see Polygon Bike Archive, click here.

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To see Marin Bike Archive, click here.

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Please click here for the Rockshox archive.

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Please click here for the Fox archive: Fox Archive .

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Please click here for the SR Suntour archive: SR Suntour Archive .

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Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

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What size are the wheels? The Premier 4 and 5 come with 27.

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What size are the wheels? The Syncline 2, 3 and 5 come with 27.

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What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

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What size are the wheels? The Cleo 2 comes with 27.

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What size are the wheels? The El Roy comes with 29" wheels.

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What size are the wheels? The Pine Mountain series come with 29" wheels.

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What size are the wheels? The San Quentin series comes with 27.

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What size are the wheels? The Team series comes with 29" wheels.

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What size are the wheels? The Bobcat Trail series come with 27.

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What size are the wheels? The Bolinas Ridge series come with 27.

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What size are the wheels? The Wildcat Trail series come with 27.

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Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

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What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What size are the wheels? The Siskiu T7 and T8 come in 27.

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What size are the wheels? The Vander T series across all sizes are 27.

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What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? Across the entire Rift Zone 27.

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What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

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What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

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Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

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What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

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What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

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What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

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What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

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What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

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Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

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What size are the wheels? The Urbano comes with 20" wheels.

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What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

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What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

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What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

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What size are the wheels? The DSX series comes with 700c wheels (29 inch).

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What size are the wheels? The San Rafael series comes with 700c wheels (29 inch).

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What size are the wheels? The San Anselmo comes with 700c (29 inch) wheels.

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What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

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What size are the wheels? The Larkspur comes with 27.

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E-Bikes

The bike comes with 29x2.

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What size are the wheels? The Gili Velo comes with 20" wheels.

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What size are the wheels? The Path E comes with 27.

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What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

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What size are the wheels? The Sausalito comes with 650b (27.

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Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What size are the wheels? The Rift Zone Jr.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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What age group is this bike intended for? This bike is intended for riders from 5-8yo.

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What age group is this bike intended for? This bike is intended for riders from 7-12yo.

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Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 20 inch wheels.

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What size are the wheels? This model is fitted with 26 inch wheels.

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Christmas Period

To ensure you or your loved ones receive their Christmas present in time we must set a cut off date.

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Road & Gravel Buying Guide






Road bikes are one of the simplest forms of bikes on the market. No suspension or complicated setting, just two wheels, a frame and come gears. That doesn’t mean there aren’t some different variations. Road bikes are available in Performance Road (aero or lightweight climbers), Endurance/All-Road Bikes, Gravel and Adventure/Touring bikes. They all have their pros and cons regarding the style of riding you are looking to do.



 



Performance road bikes are exactly what they say on the box, road bikes designed for performance riding. These bikes often use carbon fibre frames due to the tuneable ride feel and the high strength to weight ratio. There are two main types of performance road bikes, lightweight climbing bikes and aero race bikes.

 


 

 

Lightweight climbing bikes prioritise a low weight and extra thin tubes for comfort. The carbon layup is optimised for stiffness under power (lateral) but compliant for comfort when in the saddle(vertical). 



 

 

Thanks to this lateral stiffness, the bike just wants to lunge forward when you are out of the saddle and putting the power down. The vertical compliance makes it easier for riders to spend hours in the saddle while tackling the steepest hills. 


 

Aero road bikes are designed to slip through the air with minimal resistance. Their tubing is thick and shaped like an aeroplane wing. On flat ground, they maintain a higher average speed with less effort. That is why you will often see them being used in flat road racing like Criteriums. 


Because of the thicker tubes and aerodynamic components, an aero bike can weigh a little more than the climbing frames. The frames are also stiffer, so when riders sprint or put the power down, all of the input is efficiently transferred to the rear wheel. One downside to the more rigid frame is the reduced comfort. A lot more of the terrain is felt through the seat and handlebars. 


 

Alloy frames do exist for more wallet-friendly prices. They are heavier than carbon frames. However, they are more durable and can be stiffer. The durability is a big plus for commuters leaning their bikes against poles and putting them in racks. Because alloy frames can be tuned due to the material properties, they are often less comfortable. Carbon forks are usually specified to reduce vibrations getting transferred to the handlebars.

 

 

The rider position is optimised for performance, and the bike is designed to be agile at speed. The lower front ends and fast steering can put them off from buying a road bike for some newer riders. The agility can take a bit of time to get used to and can be dangerous for some riders. The above characteristics are the main reason most new riders end up on Endurance/All-Road bikes. 








Endurance or All-Road bikes have a taller front end, a longer wheelbase and relaxed geometry for an easier ride. They will sit the rider in a more upright position and allow a rider to relax while riding. The added stability from the longer wheelbase and relaxed geometry help a rider just pedal and enjoy the ride. 


Wider tyres, ergonomic components and built-in flex on the frame lead to these bikes riding like a cloud. Extra comfort allows riders to ride longer and explore places with rougher terrain. Designed around comfort, you can ride for hours without any issues. 



Available in carbon or Alloy, there are plenty of options when it comes to frame styles. Alloy is the most popular choice for riders looking to explore off the beaten path or need reliability for commuting. Carbon will save weight and have added comfort. However, Carbon frames cost more. 


Due to the wider tyres not fitting through traditional rim brakes, disc brakes are commonly seen on these bikes. Disc brakes are more reliable in all weather conditions, aren’t affected by mud on the wheels and require very little maintenance. Perfect for those people who just want to get out and ride. 










 

Gravel bikes are designed for rougher unsealed roads in the backcountry. Designed with bigger 45mm wide tyres with knobs for traction, lots of vertical compliance for shock absorption, and an ergonomic seating position, gravel bikes are the swiss army knives of road bikes.

 



 

They are built to be abused with disc brakes, strong wheel and tubeless tyres. Gravel bikes are designed to be reliable, so you spend less time fixing your bike and more time adventuring. Disc brakes are powerful and reliable in all weather conditions. Even if you get rained on, you can be relieved you will always be able to slow down. Hitting potholes or random debris on the road is no problem, thanks to the stronger rims and thicker spokes. Reliability is key for a gravel bike. 


Due to the reliability and enjoyable ride qualities of Gravel bikes, they are extremely popular as commuters. You can attach racks and bags for commuter or multi-day bike trips. The ergonomics reduce fatigue, so getting to and from work is a breeze. If you want a more efficient ride, you can fit narrower, smoother tyres but, you will sacrifice some comfort. 







 

Touring or Adventure bikes are primarily designed for comfort and spending a lot of time in the saddle. Usually, they are made using steel due to the materials strength and vibration dampening properties. 

 



 



Touring bikes have mounts everywhere for bags and water bottles. They are designed to carry everything you need for big trips. When fully packed, they are heavy. To combat this touring, bikes come with a wide range of gears, so you never have to work excessively. 



 

Basic components are specified so they can be available at any location. Wider tyres are selected for comfort and to protect the rims from damage. Powerful disc brakes are needed to slow the heavier bikes down on descents. And handlebars are wider with ergonomic curves so riders can have more hand position and comfort. 



 

 

These bikes are specially designed for a purpose. Still, they are also popular for commuting or replacing the car due to their usability. The relaxed position is comfortable, and if you want to meander to work and back, these bikes are perfect. 


Make sure you check out our full road range, as we are sure to have the right bike for you. If you have any questions about what bike will suit you best, don’t hesitate to contact our experienced team.